If you own a Keurig K Mini or a Mini Plus and want to contact the keurig customer service for help, here is the guide.

Keurig customer service is one of the most helpful customer support service with best expertise in repairing all kinds of brewer issues related to keurig coffee makers. keurig customer service comes to your rescue when you are facing any type of technical error with your brewer. There are many common issues that can arise from your device and having them fixed immediately is a must. So what are you waiting for, just grab your phone and call keurig customer service or contact them online for getting the issue resolved right away.

How do i contact keurig customer service?

If you want to find additional information or troubleshoot your machine, you can start on the Keurig website.

Visit Keurig’s website and go to the “Contact Us” page.

To speak with a live person, call the customer service number listed on that page: 1-866-901-BREW (2739).

To send an email, fill out the form at https://www.keurig.com.

Keurig has a team of dedicated customer service representatives ready to help at a moment’s notice. Please feel free to contact us by email or phone, Monday through Friday between 8:00 am and 9:00 pm.

Email us. [email protected]
Call us. 1-866-901-BREW (2739)
Mailing address: Keurig Customer Service33 Coffee LaneWaterbury, VT 05676.

Keurig customer service number

The Keurig customer service phone number is 1-866-901-BREW (2739) or 1-866-901-2739. If you need to contact Keurig’s customer service, the best way is to call them.

Keurig customer service email

If you need to contact customer service by mail, send correspondence to Keurig Green Mountain, Inc., 33 Coffee Lane, Waterbury, VT 05676. Email or fax customer service at [email protected] or 888-537-8444 respectively.

While Keurig is a large company, it has a limited number of customer service agents available. You can contact the company by email or by phone. Emailing Keurig. If you want to email Keurig, you can use the form at http://www.keurig.com/email_us?cat=contact_us. Enter your email address (or create one if you don’t have an account), subject and message. Click Submit when finished.

If you have a question about your machine or a product that you bought from Keurig, you can email Keurig through the Contact Us link on their website. You can also send an email through this address: [email protected]

Keurig Customer Service Includes

When you purchase a Keurig coffee maker, the manufacturer will provide you with a one-year warranty on the product. This means that the company will replace or repair any parts that break on your own during this time period. However, if you live outside of the United States and Canada, Keurig will not provide this warranty service. If something goes wrong with your machine after the first year has passed, don’t worry: there are several things you can do to help troubleshoot problems yourself before calling customer service for assistance.

Firstly, make sure that all of your parts are clean and free from hard water buildup as well as coffee grounds in order to prevent clogs or blockages within your machine which could cause brewing issues. You can also take some simple steps like descaling once every three months with white vinegar and running hot water through the brew head before each use to ensure that everything runs smoothly on a daily basis. If these measures do not solve the problem at hand then it’s time to call customer support! For more questions about our products, pricing and shipping times please contact us here: [email protected]

Keurig offers a one-year warranty for all of its products. However, if you are experiencing problems with your machine that are not covered by the warranty, you can call Keurig Customer Service at 1-866-901-BREW (2739) or send an email to [email protected]

You can also contact Keurig online via this form. You may also want to visit the Keurig Support website and search their FAQs and troubleshooting tips for help with your machine. If you are having a problem with your coffee maker, the first thing you should do is carefully go through the instructions in your Owner’s Manual to make sure you are using it correctly. If you do not have your manual, you can find a copy here for many Keurig models.

If your Keurig is not working properly, it is important to get it fixed as soon as possible. Fortunately, Keurig has an excellent customer service system in place to take care of your repair needs. Find the model number of your Keurig coffee maker and locate the serial number on the bottom of the machine. Contact Keurig customer service by calling 1-800-361-5628 or by going online at www.keurig.com and selecting “Customer Service” from the drop-down menu at the top of the page. Provide Keurig with your contact information and the model and serial number of your machine.

How do I install the Water Filter?

To install the Keurig® Water Filter, simply follow the below steps:

Step 1: Soak the charcoal filter cartridge for 5 minutes in fresh water. Rinse the cartridge for 60 seconds once complete.

Step 2: On the bottom of the handle, press in the tabs on both sides of the base at the same time and pull down to separate. Insert the filter cartridge.

Step 3: Reattach the bottom of the Water Filter Handle.

Step 4: Insert the handle into your empty, removable Water Reservoir. Be sure to push down firmly all the way down to correctly attach the Water Filter to the inside of your removable Water Reservoir.
 

Which Water Filter works with my brewer?

  • If you have a K-Classic™ brewer, you will need to check your serial number prior to purchasing a water filter. If you need help locating your serial number, click here for a helpful guide!
    If your serial number begins with 44, 45 or 48, you will need the K-Classic Water Filter.
  • If your serial number begins with 55, you will need the Tall Handle Water Filter.
  • If your Keurig brewer has a side water reservoir, like the K-Supreme, K-Supreme Plus, K-Duo Plus, K-Cafe, K-Elite, K-Select, K-Slim, K425 and K525, you will need the Tall Handle Water Filter.
  • If your Keurig brewer has a rear water reservoir, like the K250, K-Compact, K-Latte, K-Duo and K-Duo Essentials, you will need the Short Handle Water Filter.
The K-Mini, K-Mini Plus, K15, Rivo® system and small office brewers are not compatible with our Water Filters.

How to Use the Universal My K-Cup® Reusable Filter

The Universal My K-Cup® can hold up to 17 grams of coffee and brew your favorite cup and Travel Mug sizes! You are able to brew any where from 6 ounces to 16 ounces of coffee at the push of a button!

1.0/Classic Series Instructions:

The Plus Series Brewer Adapter is not compatible with Classic Series brewers. Remove the Plus Series Brewer Adapter before using.

To remove:

  • Grasp the top of the Filter Holder with one hand
  • Use your opposite thumb to push down firmly on the Plus Series Brewer Adapter opening, while grasping the base

FILLING

  • Remove the lid by turning it counter-clockwise to the UNLOCK position
  • Fill the Filter Basket to your desired fill line (cup or travel mug) and place in the Filter Holder
*CAUTION: Never compress grounds or fill above the top fill line as this may hinder brewer performance. If grinding your own beans, start with a coarser grind similar to a French press. Avoid a fine espresso grind as it may clog the screen.
*NOTE: The My K-Cup® Universal Reusable Filter is designed for ground coffee only. The use of tea leaves, hot cocoa, or other powdered beverages is not recommended.

 
  • While in the unlock position, replace the Lid, making sure that it sits flat atop the Filter Holder
*NOTE: If having difficulty, try securing the Lid firmly onto the Filter Basket before inserting into the Filter Holder
  • Turn the lid clockwise to LOCK
*CAUTION: Turning too far may cause lid to break
 
BREWING
  • Remove the K-Cup® Holder Assembly on your brewer
    • Lift the handle
    • Grasp the Holder Assembly and push up from below
    • NOTE: Make sure to hold the housing firmly
  • Insert your filled My K-Cup® Universal Reusable Filter into the empty Holder Assembly. The arrow on the My K-Cup® Filter Lid should line up with the arrow on your Classic Series brewer
  • Lower brewer handle and brew your desired volume

CLEANING

  • Fully disassemble the My K-Cup® Universal Reusable Filter before washing and dispose of used coffee grounds inside the internal Filter
  • Pre-rinse each component
  • Clean the My K-Cup® Universal Reusable Filter
*By Dishwasher (recommended): Ensure all components are safely secured on the top rack only.
*By Hand: Use warm, soapy water to thoroughly clean all components. Rinse and air dry all components.

2.0 Plus Series Instructions

The Plus Series Brewer Adapter is only compatible with Plus Series brewers and is required for proper use.

To attach:

  • Line up the Plus Series Brewer Adapter opening with the Filter Holder hook and carefully slide into place.
*NOTE: Make sure it is securely fastened before use
FILLING
  • Remove the lid by turning it counter-clockwise to the UNLOCK position
  • Fill the Filter Basket to your desired fill line (cup or travel mug) and place in the Filter Holder
*CAUTION: Never compress grounds or fill above the top fill line as this may hinder brewer performance. If grinding your own beans, start with a coarser grind similar to a French press. Avoid a fine espresso grind as it may clog the screen.
*NOTE: The My K-Cup® Universal Reusable Filter is designed for ground coffee only. The use of tea leaves, hot cocoa, or other powdered beerages is not recommended.
  • While in the unlock position, replace the Lid, making sure that it sits flat atop the Filter Holder.
*NOTE: If having difficulty, try securing the Lid firmly onto the Filter Basket before inserting into the Filter Holder
  • Turn the lid clockwise to LOCK
*CAUTION: Turning too far may cause lid to break

BREWING

  • Make sure the Plus Series Brewer Adapter is attached to the My K-Cup® Universal Reusable Filter
  • Lift brewer handle and insert the My K-Cup® Universal Reusable Filter into the cup holder. Press down firmly to secure
*NOTE: The Plus Series Brewer Adapter arm should be facing you during this process
  • Lower brewer handle and press the brew button
*NOTE: If the Main Menu appears with six menu options, choose option #2 (mug) or #4 (cup) for the optimal brew
CLEANING
  • Fully disassemble the My K-Cup® Universal Reusable Filter before washing and dispose of used coffee grounds inside the internal Filter.
  • Pre-rinse each component
  • Clean the My K-Cup® Universal Reusable Filter
By dishwasher (recommended): Ensure all components are safely secured on the top rack only
By hand: Use warm soapy water to thoroughly clean all components. Rinse and air dry all components

Why doesn’t the My K-Cup® Reusable Coffee Filter fit in my brewer?

The My K-Cup® Universal Reusable Coffee Filter is designed to work with all Keurig® brewers. The filter is shipped with an adapter attached for use in our Plus Series models. If you do not have a Plus Series model, simply remove the adapter for use in your brewer. If you are unsure of what brewer you have, check out the image below!

Below are some pictures of our Plus Series brewers.
If you do not have a brewer that looks like one of these, make sure your “Plus Series Adapter” has been removed from your filter.


How do I clean the My K-Cup® filter accessory?

Both My K-Cup® filter accessories are top-rack dishwasher safe. They can also be cleaned by hand with warm soapy water, and rinsed.

Keurig App

Download the Keurig® app to connect your SMART brewer. Whether you’re at home or on-the-go, you’re always connected to everything Keurig® has to offer, including hundreds of varieties of K-Cup® pods and bagged coffee across 40+ brands, a range of innovative coffee makers to fit every need, and 25% off every Auto-Delivery beverage order. Discover all the delicious possibilities with Keurig®.The Keurig Mobile app is compatible with:
  
  • Apple devices running iOS 13.0 or higher
  • Android devices running Android 8.0 or higher

User-added image User-added image

Which brewer models are compatible with the My K-Cup® filter accessories?

The original My K-Cup® filter accessory is compatible with our Keurig® Classic Series brewers, including the Keurig® K15, and the K50/K55. It is also compatible with our original Keurig® K-Cup® brewers.
 
The My K-Cup® 2.0 Plus Series filter is compatible with our Keurig® Plus Series / Keurig® 2.0 brewers, including the K200 series, K300 series, K400 series and K500 series.

The My K-Cup® filter doesn’t seem to work inside my brewer. What should I do?

There are two separate My K-Cup® Reusable Filter Accessories available to fit our different brewers. If the accessory that you purchased does not fit in your brewer, you may have purchased the wrong one.
 
Our customer care team can help remedy the situation and ensure that you have the correct My K-Cup® filter accessory. Please contact our Keurig Customer Care team directly at 1-866-901-2739. They are available 7 days a week, between 7:00 a.m. and 10:00 p.m. (ET), and are ready to help you make the most of your brewing experience.

How much coffee does the My K-Cup® Universal Reusable Coffee Filter brew?

The My K-Cup accessory is optimized to brew both cup and mug sizes. Depending on the brewer you have, the My K-Cup Universal Reusable Coffee Filter can brew between 4 ounces and 18 ounces.

Can the Keurig® My K-Cup® Universal Reusable Coffee Filter be used on any Keurig® model brewer?

The Keurig® My K-Cup® Universal Reusable Coffee Filter can be used on all Keurig Home brewer models. It is not intended for use with Commercial brewers (including K130, K140, K150 & K3000 series brewers).

What is the optimal grind for the My K-Cup® filter accessory?

If you grind your own beans, you should start with a coarser grind similar to a French press. Avoid a fine espresso grind setting, as that may clog the screen or result in poor extraction. Fine or espresso grinds, tea leaves, cocoa, and other powdered beverages are not recommended.

Can I compress coffee grounds or fill above the top fill line in the My K-Cup® Reusable Coffee Filter?

No, compressing grounds or filling above the top fill line may have a negative impact on brewer performance or beverage taste.

How much coffee can each of the My K-Cup® filter accessories brew?

Both My K-Cup® filter accessories are optimized to brew all of the K-Cup® brew sizes available with your brewer – from 4 oz. to 12 oz., depending upon the specific brewer you have.

How much coffee can I use in the Universal My K-Cup® Reusable Filter?

The choice is yours! Feel free to fill your filter below either of the fill lines for your preferred strength. Keurig recommends using the lower “cup” fill line when brewing beverages below 10 ounces and the top “mug” fill line when brewing beverages above 10 ounces.